Our Service

Customer consultation and answer: reply to customers' inquiries about products in a timely and professional manner, including price, quality, use scenarios, maintenance methods, transportation routes and other issues, and provide customers with purchase advice.

Order processing: process customer orders accurately and quickly, ensure that the order information is correct, and arrange production and delivery plans in a timely manner. During this period, the customer will follow up on any changes at any time.

Packaging and transportation: Use appropriate packaging materials to ensure that the tiles are not damaged during transportation, choose a reliable logistics partner, and deliver the product to the customer's designated place in time.

Quality problem handling: For quality problems feedback from customers, respond in a timely manner and conduct investigation and verification. If it is indeed a product quality problem, it will be returned or exchanged or compensated in accordance with relevant regulations.

Customer return visit and satisfaction survey: visit customers regularly, understand product usage and customer satisfaction, and collect customer opinions and suggestions in order to continuously improve products and services.